Q: “What is Gilded Extracts?”
A: Welcome to Gilded Extracts, where our dedication to quality, expertise, and our pursuit of the extraordinary hemp experience is available to all. Explore our collection today and indulge in the ultimate hemp cannabinoid experience.
Q: “How can I contact customer service, and what are the hours CS is available?”
A: You can contact us at cs@gildedextracts.com, our business hours are 10-6 PM, Monday – Friday. However, we do our best to keep an eye out over the weekends.
Q: “How can I get points for the Rewards?”
A: You earn points by simply placing orders while logged into your Gilded Extracts account!
Q: “How do I use my points?”
A: While logged into your account, head to our homepage at gildedextracts.com. There, you should see a purple button in the bottom right side of the screen that says “Rewards” on it. Click on it, and you should be able to redeem your points for coupon codes.
Q:“What is Route Shipping Protection?”
A: Route is a third-party shipping protection company that covers your package in scenarios of it being lost, stolen, or damaged in transit.
Q: “I have a problem with my order, but I didn’t purchase Route. Can you help?”
A: Unfortunately, after your package leaves our facilities, it is out of hands. We offer Route protection as we do not cover any packages that get lost, stolen, or damaged while in transit. Our policy states that we also do not offer refunds, or exchanges, of any kind. However, please contact us at cs@gildedextracts.com if there is a problem with your order, and we will do anything we can to help.
Q: “I have a problem with my order, and I purchased Route. How do I proceed?”
A: Send us an email at cs@gildedextracts.com, with your order number, and what happened to your package. We would be happy to file a Route claim on your behalf to resolve any issues with your order.
Q: “How can I view the COA for a specific product?”
A: You can view any available COAs in the product descriptions.
Q: “I’m looking for a COA for a specific product but cannot find it in the item description.”
A: We currently rely on the manufacturers to supply COAs for the products that we sell, however, as we grow, we are going to be getting additional full panel COAs for each product. Members of our staff use each product that we sell, and personally test each batch we receive to ensure consistency and safety.
Q: “Do the candies that you provide in the order have any THC or cannabinoids?”
A: The candies that we throw in each order are just a token of our appreciation for you placing an order with us! These candies do not contain any THC or cannabinoids and are just something we provide for you to enjoy with your products!
Q: “A product I wanted is out of stock, can you tell me when it will be restocked?”
A: Unfortunately, we cannot provide a specific date for when any product will be restocked. If you would like, you can sign up for restock alerts and get notified when the product comes back in stock.
Q: “How can I sign up for restock alerts?”
A: To sign up for restock alerts on an out-of-stock product, head to the product page you would like to sign up for alerts for. When you’re on the product page, you should see a text box that you will be able to input your email into. After entering your email, click the “Notify Me” button, and you will receive an email when the item comes back in stock.
Q: “Do the empty Luer Lock Syringes come with the tip?”
A: Empty Luer Lock Syringes come with a blunt tip needle that can be used fill disposables, cartridges, etc.
Q: “How can I sign up for the Gilded Extracts Newsletter?”
A: Currently, the only ways to sign up for our Gilded Extracts Newsletter is to check the box to receive email correspondence at checkout (which is checked by default) or send us an email at cs@gildedextracts.com letting us know you would like to sign up for the newsletter.
Q: “How long will it take for my order to ship?”
A: Our policy states to please allow us 2-15 business days to process and fulfill your order. This does not include the time it takes to ship. Shipping will depend on the option you choose at checkout.
Q: “How can I cancel an order?”
A: Our policy states that all sales are final, and in most cases we will not cancel an order. However, if you would like to, please contact us at cs@gildedextracts.com with your reasoning, and we will consider cancelling your order.
Q: “I received the wrong product in my order. Can you replace it?”
A: We’re sorry that you have received the wrong product. We would be happy to help resolve this issue. Please send us an email at cs@gildedextracts.com containing a photo of everything you received in your package, as well as the order confirmation sheet that was included with your order.
Q: “What payment methods do you accept?”
A: We accept multiple kinds of payments! We currently accept most debit/credit cards, Google Pay, USA Zelle Transfers, CashApp, Klarna, Afterpay, Prepaid Debit/ Gift Cards, crypto currency payments, and Sezzle.